This policy regarding the collection and processing of personal data describes how Lemonsjø Fjellstue & Hyttegrend processes personal data. With this privacy policy, we fulfil our duty to inform you, as a data subject, regarding the way we process your personal data.
Collection of Personal Data
When you visit and use our website/app, we process personal data about you by using cookies. This data is used to improve our website, the user experience and to perform costumer support.
We also process your personal data when you use functions on our website, such as signing up for our newsletters, sending us data or requesting information about one or more of our services, when searching a hotel and when confirming a hotel booking.
The personal data we process are:
IP- Addresses
Names, addresses, e-mail addresses and other identity information (e.g. telephone number)
Information regarding your hotel searches and your hotel bookings via our webpage/app
The personal data we processes will normally be of non-sensitive nature.
We may use your personal data for the following purposes:
Providing our services: If you make a hotel search or a booking we process personal data in order to be able to provide our services. We may share the personal data with others, for instance our hotel partners, in case you make a booking. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes. We also use the personal data in order to enforce our rights towards our partners.
Personalising your experience on our website: We may use personal data we collect about you to provide you with a personalised experience on our website, such as providing you with content in which you may be interested in and making navigation on our sites easier.
Marketing: The personal data you provide as well as the personal data we have collected about you indirectly, may be used by us for direct marketing purposes. Before we do so, however, we will obtain your specific consent to have your personal data used in this way.
You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we contact you, or by contacting us directly.
Information Sharing and Disclosure:
We also transfer data to our data processors. We do not otherwise share personal data with third parties, except for the requirement to disclose your personal data as required by law and when we reasonably believe that disclosure is necessary to: protect the rights or property, our business partners, suppliers, customers or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our website.
Mobile Apps and Use of Personal data in relation to Social Media: We may make available mobile applications for download from various mobile application marketplaces. We may also provide social computing tools directly or indirectly to enable online sharing and collaboration among members who have registered to use them. These may include forums, wikis, blogs and other social media platforms. When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal data. These applications and tools may include privacy statements with specific information about their about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do. Any content you post, such as pictures, information, opinions, or any other type of personal data that you make available to other participants on these social platforms or applications, is not subject to this Privacy Policy. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, ours, and other parties' rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others.
Hotel Partners: When you enter into a hotel booking, you are entering into an agreement directly with the hotel you book. Such hotel will be data controller for any information obtained by them connected with your booking. These hotels will have privacy statements with specific information about their collection and handling practices. Read those statements to understand what processing they will perform. They will maybe also rely their processing on consent or agreement. Any information obtained by the hotels, directly or indirectly, is not subject to this privacy policy.
Legal Basis for Processing of Personal Data
When you visit our website, the basis for the processing of your personal data is that it is necessary for us in order to pursue our legitimate interests in improving our website and customer experience, cf. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) which entered into force on 24 May 2016 and will apply from 25 May 2018 (“GDPR”), article 6(1)f.
When we processes personal data in order to provide our search and booking services the basis for the processing can be that it is necessary for the performance of a contract where you are a party cf. GDPR article 6(1)b or is necessary for the purposes of the basis legitimate interest pursued by us in providing our services cf. GDPR article 6(1)f.
In addition to the above, we may process your personal data for tracking and profiling for purposes of direct marketing, behavioural advertisement, location-based advertising and/or tracking-based digital market research, or if you subscribe for newsletters and other marketing material. In these cases, the basis for this processing is GDPR, article 6(1)a, or article 9(1)a.
We do not believe our site is appealing to children, nor are they directed to children under 16. We do not knowingly collect personal data from persons under the age of 16. If you are a parent of a child under 16, and you believe that your child has provided us with information about him or herself, please contact us.